Returns & Exchanges
A clear 7-day return and exchange policy with condition requirements, refund timing, and hygiene-sensitive jewelry exclusions.
Returns must be requested before items are shipped back. Eligibility depends on delivery date, item condition, proof of purchase, and applicable law.
Contact Customer Care with the page name, product name, order number, or checkout context that raised the question. Do not include card numbers or passwords in support messages.
Last Updated
This Returns & Exchanges Policy is effective July 6, 2026. It applies to purchases made directly from orscmakeyon and should be reviewed before placing an order.
- For help, contact Customer Care with your order number and the email used at checkout.
- This policy does not reduce rights that cannot be waived under applicable law.
- Different rules may apply to items purchased from another seller or marketplace.
Return Window
Eligible items may be returned within 7 days after delivery. A return request must be started before the 7-day window expires, and items must be shipped back using the instructions provided by Customer Care.
- Return timing is measured from the carrier delivery date when tracking is available.
- Do not send items back without return instructions or a return authorization.
- Keep packaging, tags, pouches, and proof of purchase until the return review is complete.
Eligible Condition
Returned jewelry must be new, unworn, unused, clean, undamaged, and returned with all original packaging, tags, pouches, inserts, and accessories. Items are inspected when received before a refund or exchange is approved.
- Jewelry must be free from fragrance, cosmetics, hair product, moisture marks, scratches, tarnish from use, or other wear marks.
- Earrings and other hygiene-sensitive pieces must be unworn and returned with any hygiene seal or protective packaging intact when provided.
- Items that arrive damaged because they were packed poorly may be declined or refunded at a reduced amount where permitted by law.
Non Returnable Items
Final sale items, gift cards, personalized or custom items, items marked non-returnable before purchase, and items missing required packaging are not eligible for return unless required by law or approved by Customer Care because of a orscmakeyon error.
- Items showing wear, alteration, cleaning, repair, or damage after delivery are not eligible for a standard return.
- Shipping protection, gift wrap, expedited shipping, and similar service charges are non-refundable unless required by law or caused by our error.
- Non-returnable status should be visible before checkout whenever it applies to a product.
Return Shipping
Customers are responsible for return shipping costs unless the item was incorrect, damaged on arrival, defective, or the return is required by law. We recommend using a trackable shipping method because the customer is responsible for the item until it is received by orscmakeyon.
- Original shipping charges are not refunded unless required by law or the return is caused by our error.
- If a prepaid label is provided for a customer-choice return, the label cost may be deducted from the refund when allowed.
- Keep return tracking details until the refund or exchange is completed.
Damaged Or Incorrect Items
If an item arrives damaged, defective, or different from what was ordered, contact Customer Care within 7 days after delivery with the order number, a description of the issue, and clear photos of the item and packaging.
- Do not discard packaging until the claim is reviewed.
- Approved claims may be resolved with a replacement, exchange, refund, or other remedy required by law.
- Normal wear, improper care, water exposure, fragrance exposure, and accidental damage are not treated as arrival defects.
Refunds
After an approved return is received and inspected, refunds are issued to the original payment method when possible. Inspection is normally completed within 5 business days after receipt, and payment providers may take additional time to post the credit.
- Refunds cover the approved item price and applicable taxes unless a different remedy is required by law.
- Shipping fees and service charges are handled as stated in this policy and at checkout.
- If the original payment method is unavailable, Customer Care may request another legally permitted refund method.
Exchanges
Exchanges are subject to item eligibility, inspection approval, and product availability. If the requested replacement is unavailable, the return may be processed as a refund or the customer may place a new order.
- Exchange requests must be started within the 7-day return window.
- Price differences, taxes, and shipping charges may apply to replacement orders.
- A replacement item may not be reserved until the return is approved.
How To Start A Return
To start a return or exchange, contact Customer Care and include the order number, checkout email, item name, reason for return, and photos when the item is damaged or incorrect.
- Customer Care will provide return instructions if the request is eligible.
- Unauthorized returns may be refused or delayed.
- Do not include card numbers, passwords, or unnecessary sensitive information in a return request.